> ## Documentation Index
> Fetch the complete documentation index at: https://docs.onecortex.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help, and what to include so it is fast.

Email [support@onecortex.io](mailto:support@onecortex.io).

## What to include

* **The agent ID**, `agt_...`, from the agent's page.
* **The build ID**, `bld_...`, for a build problem: it is in the build page's address.
* **The request ID**, `req_...`, for a call that failed: it is in every error body and in the `X-Request-Id` header.
* What you did, what you expected, and what happened instead, with the exact message.

Never send an API key or a secret value. Nobody at Onecortex needs one to help you.

## Before you write

[Troubleshooting](/production/troubleshooting) and [Errors](/production/errors) cover most problems, by symptom and by exact message. Paste an error message into the search at the top of this site.