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Email [email protected].

What to include

  • The agent ID, agt_..., from the agent’s page.
  • The build ID, bld_..., for a build problem: it is in the build page’s address.
  • The request ID, req_..., for a call that failed: it is in every error body and in the X-Request-Id header.
  • What you did, what you expected, and what happened instead, with the exact message.
Never send an API key or a secret value. Nobody at Onecortex needs one to help you.

Before you write

Troubleshooting and Errors cover most problems, by symptom and by exact message. Paste an error message into the search at the top of this site.
Last modified on September 28, 2026